Refund policy

RETURN & REFUND POLICY

Each item from The Executive Suitez is made to order specifically for you. Because our products are produced on demand, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order. Include your order number, a description of the issue, and clear photographs showing the problem.

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages

If you believe your package has been lost in transit, please contact us as soon as possible so we can review the shipment and determine the appropriate next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs associated with reshipping may be the responsibility of the customer.

Cancellations

Because orders move into production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once it has entered production.

This policy does not limit any rights you may have under applicable law.

For questions regarding an order, please contact The Executive Suitez and include your order number.